IF you’re looking for cool professionalism under fire look no further than the emergency services.

As well as those in the police, fire and ambulance involved on the front-line, there’s another layer of office-based staff echoing the high standards.

As Mrs Janet Thatcher and her husband Ron well know, that can be a life-saver.

Janet phoned 999 when Ron collapsed with a heart attack.

The calm words of emergency medical dispatcher Sara McDonnell talked her through CPR, and helped save him.

When disaster strikes a reassuring, knowledgeable voice is what you need.

Thank goodness for these unsung heroes and heroines.