IF you’re looking for cool professionalism under fire look no further than the emergency services.
As well as those in the police, fire and ambulance involved on the front-line, there’s another layer of office-based staff echoing the high standards.
As Mrs Janet Thatcher and her husband Ron well know, that can be a life-saver.
Janet phoned 999 when Ron collapsed with a heart attack.
The calm words of emergency medical dispatcher Sara McDonnell talked her through CPR, and helped save him.
When disaster strikes a reassuring, knowledgeable voice is what you need.
Thank goodness for these unsung heroes and heroines.
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